SHIPPING & RETURNS

For exchanged or returned items, the customer will be responsible for the cost of any postage/shipping.

Order Cancellation: Pre-Shipment

If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via telephone. You will not be charged any penalty and your payment method will also be cancelled. If the order has been shipped, then the Post-Shipment cancellation will apply.

Order Cancellation: Post-Shipment

You may cancel your order up to 14 working days from receipt of your purchase. All goods must be returned in an unopened and unused state for refund. Please see our Returns Policy for more information.

Returns Policy - Cancellation of Order

All goods purchased from Vixen & Blush online may be returned for refund, exchange or replacement within 14 working days from receipt of delivery.

We try to make refunds within one week of receipt back to us though promise to make all refunds within 14 calendar days from receipt of goods to our salon. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

Please return the goods to the below address:

BOSSA SALON

2 Yeomans Row Knightsbridge

SW3 2AL - LONDON

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We are unable to replace or exchange an item until the original parcel is returned to Vixen & Blush. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.